We want to be completely transparent and own up to the fact that we’ve fallen behind in response times from the Help Desk.
We’re sharing this with you because we know that we need to do better and wanted to assure you that we’re taking steps to make sure that we address any and all concerns as quickly as possible.
As a team, we are re-evaluating and streamlining the way customer service functions on DeviantArt, and although we can’t say there will never be issues, we can say there will be a noticeable increase in response times.
More than ever before, our goal is to make sure deviants know they come first.